Researchers at Alsbridge, Inc., a leading outsourcing advisory firm, have uncovered four ancillary benefits of outsourcing, above and beyond the standard financial and service delivery benefits. Called “the undocumented benefits of outsourcing”, these four categories have been observed consistently by Alsbridge consultants across successful outsourcing relationships.
Alsbridge consultants advise their clients to actively pursue additional advantages and benefits in the following four categories:
- Process Improvement – Outsourcing vendors typically leverage their own well-honed processes. Customers can emulate, learn, and apply their own process improvements across their retained staff, and in many cases can enlist the assistance of the outsourcing provider to do so.
- Thought Leadership – Customers should create relationships and mechanisms, both formally and informally, to leverage industry and technical experience that outsourcing vendors have built up over the course of many client engagements.
- Industry Networking – The outsourcing provider can open doors for IT and management professionals and make introductions to industry leaders, organizations, and forums. These new relationships can contribute to learning and applying best practices.
- Better Business Focus – Once the outsourcing relationship is underway, customers are advised to resist the temptation to “look over the vendor’s shoulder”. Rather, retained staff and management should allow the outsourcing provider to manage their own tasks toward successful objectives, freeing up client personnel to stay focused on business and strategic imperatives.
“Companies that outsource effectively have understood the cost and service delivery benefits of outsourcing for years, but only a few of them have actively sought to find additional undocumented benefits,” said Ben Trowbridge, CEO of Alsbridge. “Our research helps point customers in the right direction and our consultants can help them maximize total value and return on investment.”
For more information on Alsbridge’s outsourcing advisory services, visit http://www.alsbridge.com/ or call (214) 696-6410. To see original articles and research papers on topics related to outsourcing, shared services, and benchmarking, see the online publication Outsourcing Leadership, sponsored by Alsbridge, at http://www.outsourcingleadership.com/.
About Alsbridge, Inc.
Alsbridge, Inc. is an award-winning global advisory firm, providing unparalleled consulting services to assist clients in outsourcing, shared services, and benchmarking. The firm is fact-based and client-focused, and uses the proven FastSource™ methodology to foster success. Alsbridge defines client goals and scope, finds the best cultural fit with providers, refines the best solutions and eases transitions and implementation, delivering up to 40% reduction in time-to-benefit. Founded in 2005, Alsbridge is the proven, effective difference. For more information, visit http://www.alsbridge.com/.
Office: (214) 696-6410