NexxtShow Improves Customer Service by Utilizing the Latest Texting and QR Code Technology
Avon, MA 5/31/2012 10:07 AM GMT (TransWorldNews)
NexxtShow brought a new level of customer service and technology to the AAA event by using a texting service with all exhibitors. To announce this new service, signs and flyers were placed throughout the venue. QR codes were incorporated enabling the exhibitors to quickly scan their personal exhibitor assistant’s contact information into their smartphone. They could then text from anywhere on the show floor and their service representative would visit their booth within minutes to address any needs.
“Since most people are familiar with the texting process, this service was very well received by exhibitors. The NexxtShow team is committed to bringing personalized service out onto the show floor. Our customers should not be spending their valuable time waiting at a service desk to get the support they need.” said Sheri Ryder, CIO “This service is reflective of our commitment.”
“The primary reason that we went with NexxtShow was because of the people. They are forward thinking and as a boutique company they are very customer focused and make sure every need is met,” said Cheryl Kreider Carey, AAA Executive Director. “NexxtShow is unique because of the innovation that they bring to our show. Their service desk is disseminated throughout our exhibit hall so our exhibitors are treated hands on and every need is met. There is no need to seek out a service desk in the back of the hall. NexxtShow will come directly to their booth.“
AudiologyNOW! took place March 28-31, 2012 in Boston, Massachusetts, at the Boston Convention and Exhibition Center (BCEC). The event is the world’s largest gathering of audiologists. It is the unparalleled annual event of, by and for audiologists. The event provides participants the opportunity to attend four days of educational sessions, explore the latest in hearing technology, and network with colleagues from around the world.
AudiologyNOW! 2013 will take place in Anaheim, CA, April 3-6, 2013. For more information, visit AudiologyNow.org.
NexxtShow is an innovative exposition-services contractor and trusted partner to leading association and corporate professionals. Founded by industry veterans committed to delivering a higher level of service, a higher level of show manager and exhibitor satisfaction, and greater efficiency from start to finish, NexxtShow raises the bar of the trade show and meeting experience.
Avon, MA 02322